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Frequently Asked Questions
1.What sizes of painting are you offer?
2.How long does it take to get my purchase?
3.Can I order oil paintings which are not showed in your online catalogues?
4.How can I pay for my order?
5.Weight of canvas?
6.What delivery methods do you use?
7.What if my purchase arrives in damaged state?
8.What is your Return Policy?
9.Why do you sell the paintings unframed?
10.Can you create an artwork on commission portrait or painting?
11.Can I get a discount, if I order several articles?
12.Will their be any import duty or taxes on my painting?
13.I want to purchase a painting, but later. Can you reserve it for me?
14.How is a portrait packed for delivery?
1.What sizes of painting are you offer?
Our general sizes are 8*10inch,16*20inch,'20*24inch,24*36inch,36*48inch,30*40inch,48*72inch. However, customers can require any other sizes. We can change the painting size, adjust the aspect ratio, or modify its color per your request.
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2.How long does it take to get my purchase?
Most orders can be delivered in about 5 weeks. For more complicated or oversized paintings, deliver time will be longer. During holiday season, deliver time may be affected too.
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3.Can I order oil paintings which are not showed in your online catalogues?
Yes, just email us the pictures or tell us the name of the painting, then we will do at your request.
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4.How can I pay for my order?
You have the following choices of payment::
• Money Transfer to our bank account (the procedure takes from 3 to 7 days);
• Western Union, (the procedure takes only 15 minutes, and we receive the money as soon as in 1 hour.
• PayPal;
• Credit Card Payments(Via paypal);
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5.Weight of canvas?
| IN |
8X10 |
12X16 |
16X20 |
20X24 |
24X36 |
30X40 |
36X48 |
48X72 |
| KG |
0.05 |
0.10 |
0.17 |
0.25 |
0.45 |
0.70 |
0.90 |
1.80 |
The picture of Impressionism style should be added 3% --5% of the weight; and the picture drawn by knife should be added 20% --60% of the weight.
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6.What delivery methods do you use?
We employ services of such transportation companies, as DHL, FedEx, TNT, UPS,EMS the indubitable leaders in transportation market with immaculate reputation.
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7.What if my purchase arrives in damaged state?
The chance that your purchase will arrive damaged is very low, as we use special packing materials for safe and careful transportation to ensure secure delivery and prevent possible damages. In case when your purchase does arrive damaged through our fault, we shall exchange your purchase or shall refund its cost. All artworks are send insured, and a transportation company will repair damages, if they occur. Please, contact us to get the details.
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8.What is your Return Policy?
For any reason, if you are unsatisfied with the painting, please return painting within 15-day of receiving for 85% refund. (The painting must be in its original condition. Shipping cost and additional service are non-refundable.)
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9.Why do you sell the paintings unframed?
We let the customer choose the frame to match their decoration. Most of the time, the painting can be framed at local frame shop for a lower price than buying paintings that are framed. The flexibility is yours.
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10.Can you create an artwork on commission portrait or painting?
Of course, we can. Professional artists can create any portrait, copy or any other artwork, including sculptures at your request.
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11.Can I get a discount, if I order several articles?
In most cases, we offer a discount, provided that you are already our regular customer or purchase more than 3 articles.
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12.Will their be any import duty or taxes on my painting?
The Harmonized Tariff Schedule of the United States (2000) declares that there is NO import duty on:
1) "Paintings, drawings, and pastels, executed entirely by hand ... framed or not framed" (Heading 9701 & Subheading 9701.10.00);
2) "Original engravings, prints and lithographs, framed or not framed" (Subheading 9702.00.00); & "Original sculptures and statuary, in any material" (Subheading 9703.00.00).
In most countries, hand-painted oil on canvas are duty free. Please contact the Customs Service in your country directly as policies may vary.
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13.I want to purchase a painting, but later. Can you reserve it for me?
Of course, we can reserve this painting for you, just contact us.
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14.How is a portrait packed for delivery?
Every artwork is packed manually in ultra strong materials, applying special technologies, and then, rolled in special tube, carefully transported to its destination.
If you have any questions, please contact us at (Email: gardonart@gmail.com, Telephone: +0086-592-8239095), and we will be happy to help you.
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